Returns and Refunds
Last updated: 2026-09-30
Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.
The refund promise
If you are not happy with your red-light therapy devices, you may request a refund within [Return window (days)] days of delivery. Opened products: [Opened / used products accepted?].
Returning something
- Start with a message to us at [Support email] that includes your name and order number. We will approve the return and confirm the address.
- Send the securely packed items to [Return address] using a service with tracking, because we cannot refund a parcel that does not arrive.
- Who pays return shipping: [Who pays return shipping]. Unless we made an error, original shipping charges are not refunded.
Restocking fee: [Restocking fee (%), or none].
Damaged, wrong or missing items
If an item arrives damaged, is wrong or is missing, let us know within [Days to report damaged or missing items] days of delivery (a photo helps) and we will replace it or refund you free of charge.
Refund timing
Once your return arrives we refund the original payment method within [Refund processing time (days)] business days. Your bank may take a few more days to show it.
Cancelling auto-ship
To stop auto-ship at any time: [How to cancel], [Cancellation deadline before the next charge]. Each shipment carries the same guarantee described above.
Your statutory rights
This policy adds to, and does not limit, any rights you have under consumer law. [Company legal name] honours those rights.